proctor training checklist

Who is in charge?

• Matt Riedel (faculty specializing in music technology)
• Office: Graduate Music House 200E – phone:932-6873
• Email: mriedel@rci.rutgers.edu
• Staff E-mail distribution list: mml_proctor_list@email.rutgers.edu

 

Basic Guidelines

• You MUST logon to the page at http://imlc.rutgers.edu/mml at the start of your shift. You must also logout at the end of your shift at the same page.

• You must fill out and sign an equipment checklist at the beginning of your shift. Go to this page and print out a form. The completed forms go in the box on the shelf

• The lab should be open at all times during your shift.

• If you cannot be on duty for your shift, you are responsible for finding an acceptable substitute for your shift (i.e., another proctor from the staff list or someone approved by Nancy Darling).

• You should be in the lab at all times during your shift.

• Nothing leaves the room without permission from Matt Riedel, Paul Reid or Michael Wyzard.

• Be familiar with the rules and regulations.

• Check email regularly, and remember what was said (save lab-related e-mails)

 

Opening and Closing Policies

• The lab should open and close on time.

• Give a warning 15 minutes before closing--people should begin wrapping things up. Five minutes before closing, warn people that they should save one last time, back up their work, and begin packing up their bags, returning headphones, signing out etc.

• Close on time. If someone complains, tell them to contact me (see above). They still must leave. Proctors may be in the lab during "closed" hours (as long as the building is open and there is not a class in the lab). Do not let anyone else in the lab "after" lab hours, even your friends.

 

Checking Email

• Check email as soon as possible on every shift. This will be one of my primary means of communication with the proctors. Feel free to ask questions this way.

• You are expected to remember and apply information from email message. Take notes if it helps; run through new procedures or find the new materials I point out. Save emails for future reference.

 

Helping People

• Helping people comes before homework, work I assign, or learning new software.

• Learn the answers to frequently-asked questions.

• When you know an answer, don’t do the work for lab users; instead, talk them through the process so they learn.

• If you don’t have an answer, refer lab users to Matt Riedel or to Mike Wyzard.

• Attempt to learn from questions; listen to answers, check manuals.

• Read manuals, run through tutorials, and practice software when you’re not helping users. This helps our users, and it helps YOU with your own studies and career.

 

Logging In Students

• N.B. The MML login system is not connected to the RUCS labs. Our logins ID and passwords are unique to the MML.

• Students log into the computers by typing "Last Name [space] First Name" in the name field and their password in the password field. A user’s name will be consistent with what Rutgers has on its official record (e.g., Michael instead of Mike, etc.). Passwords are initially set to 0000 and then changed by the student. If a student forgets the password, Dr. Riedel will have to reset it. Students without login IDs (i.e., who do not appear on the lists, graduate or undergraduate) will have to be added to the system. Have them contact me (via e-mail is best). Ask them to include their request along with:
  • Name
  • Social Security number
  • e-mail address
  • phone number
  • and brief explanation of why they need access to the MML.

 

Location of Materials

• Manuals are on the file cabinet near station 15.

• MacGAMUT disks are in a plastic disk box on the shelves near station 15.

• Extra paper is on the bottom shelf.

 

Checking Out Items

• Lab users may check out the following items for use in the lab:
  • MacGAMUT CDs
  • Manuals

• Take student IDs in exchange for all materials. IDs should be held in the plastic disk box that holds the MacGAMUT disks.

• All materials must be used in the lab. If a faculty member wants special permission to remove something from the lab, s/he should see me first.

 

When Bad Things Happen to Good People

• If the printer is misbehaving, trying turning it off and back on.

• If a computer is frozen (e.g., the mouse moves but nothing seems to happen when they click) try the following:
  • "Force Quit": press command-option-escape. If a dialogue comes up asking if you wish to force quit, click "yes." If this works (and everything seems OK) save work in all open applications and restart the computer (to restart, go to the Special Menu and choose Restart).

  • If Force Quitting does not work, press command-control and the power-up key (all at once). This should cause the computer to restart. NB -- the student will lose all unsaved work in this scenario.

• Read and understand the basic computer information listed on this site

 

Checklist of Skills

• Turning on the computers and monitors
• Turning off the computers and monitors
• Turning on the MIDI keyboards
• Refilling paper in printer
• Restarting frozen computer